Working with poor signal on the phone

LaunchPad Safety works live with your Procore, so most things need a connection. Two things are kept on the phone when the signal drops, so you can keep walking the site: inspection answers and finding photos.

Answering items without signal

1. Keep tapping Acceptable, Unacceptable or N/A. If the phone can't reach the server, the answer stays on screen and a card shows "N answers saved on the phone".
2. When the signal is back they are sent automatically: the phone checks every 20 seconds, and whenever you come back to the app. You don't need to do anything. When the last one is sent, the card disappears and the inspection refreshes.
3. Answering an item again replaces the earlier saved answer, so nothing is sent twice.

If Procore refuses a saved answer when it is finally sent (for example the inspection was closed in the meantime), the inspection shows a card "N answers saved offline could not be sent" with the reason. Check those items and answer them again if needed, then tap OK, dismiss.

What happens to a finding photo without signal

1. You take the photo and tap Send to AI agent, but the phone can't reach the server (or the upload times out).
2. The screen shows "Saved — will send when online". The photo and your note are kept on the phone.
3. Saved photos are listed on the Home screen and on their inspection under "Saved on the phone". While photos are waiting, the phone checks the connection every 20 seconds; when it can reach the server again the card changes to "You're back online: send these now".
4. Tap Send (or Retry while still offline, or Retry now on the finding screen) on each photo.
5. The AI draft then opens as usual. Check it and confirm. Photos aren't sent on their own, because a person has to confirm each finding.

To throw a saved photo away, tap Discard and confirm.

What needs a connection

• Starting an inspection, loading inspections and corrective actions. Pull down to refresh once you have signal.
• Ready for Review, Not Accepted and Close.
• Ask Safety and the AI review itself.
• Toolbox talks and JSA records.

If something goes wrong

• "Can't reach the LaunchPad Safety server": no connection right now. Move to better signal or connect to Wi-Fi, then retry.
• "The upload timed out. The connection may be too weak.": the photo is saved; retry when the signal is stronger.
• "This saved photo was already sent or discarded.": nothing to do; it is no longer waiting.

Good to know

• Saved answers are sent automatically; saved photos wait for you to tap Send, because the AI draft needs your review.
• The website needs a connection for everything.
• You stay signed in while you're offline.
• Saved answers and photos stay on that phone only. If you uninstall the app or clear its data before they are sent, they are lost.