Cancel your subscription, and what happens next
How the billing owner cancels, how long you keep access, and what happens to your records afterwards.
You can cancel at any time. Your team keeps full access until the end of the period you've paid for, and your records are kept for a year in case you come back.
Cancel
- The billing owner opens Manage billing (safety.launch-pad-core.com → Manage billing) and signs in with the emailed code.
- Cancel the subscription and confirm. We email the date access ends.
- Changed your mind before that date? Renew it on the same page.
What happens next
| When | What you can do |
|---|---|
| Until the end of the paid period | Everything, as normal |
| The next 90 days (30 after a free trial) | The Administrator signs in to download everything, restart with everything restored, or delete the account |
| After that | Deleted, after a warning email at least 7 days before, with the date |
We email the Administrators and the billing owner when access ends, every 3 days for the first month until someone downloads, then weekly, and at least 7 days before deletion. Every email gives the deletion date.
Download before you go. LaunchPad Safety is not a long-term records archive: your company keeps the records the law requires, such as OSHA 300, 300A and 301 logs for five years. Download everything gives you all of them in one file. See Download your records.
If your access ended before December 1, 2026, the earlier terms apply to your account: 30 days to download, then an archive until 12 months after it ended.
Good to know
- Your Procore keeps its own copy. Every inspection, observation and talk record was created in your Procore and stays there whether or not you keep LaunchPad Safety.
- No refunds for partial months or years (see the Terms of Service).
- Only Administrators can sign in after access ends; everyone else is signed out.
- During the free trial, cancelling before it ends means you are never charged.
- To come back later, see Restart your subscription.