Fix Procore connection problems

Find the message you see below. Most Procore problems come from the app not being installed (or its access removed) in Procore, or a missing template on a project.

Messages and what to do

• "LaunchPad Safety is not installed in this Procore company yet. Install it (step 1), then try again." Install the app in that Procore company. See Install LaunchPad Safety in your Procore company. Then click Installed it? Check again.
• "LaunchPad Safety can't reach this Procore company: the app is not installed there, or its access was removed." Someone uninstalled the app in Procore or removed its access. Install it again in Procore, then click Try again on that company (or Refresh from Procore on the Connect Procore page or the Dashboard). If you no longer use that company, remove the connection (below).
• "LaunchPad Safety lost access to … in Procore on …", and the company shows access removed under Procore connections on the Dashboard. LaunchPad Safety confirmed that the Procore company removed the app. From then on nothing is sent to that Procore company, however many times anyone tries, and each attempt shows this message. Only that company's Procore Administrator can restore access (install LaunchPad Safety again and give it the projects). Then your Administrator clicks Check again (at most once a minute); LaunchPad Safety also checks every hour and resumes on its own. Work that doesn't need Procore, such as weather alerts, keeps running.
• "Procore is busy" or a message that starts with "Procore:" while the company still shows connected: a temporary problem on Procore's side, or a refusal for one project. Nothing is switched off; try again in a minute.
• "This Procore company is connected to another LaunchPad Safety account." A Procore company can belong to only one LaunchPad Safety account. Call (888) 207-2330 or email support@launch-pad-core.com.
• "This Procore company is already connected." Nothing to do; it is under Your Procore connections.
• "Your Procore sign-in does not include this company." Verify with a Procore account that belongs to that company.
• "Procore did not accept the sign-in." Click Verify with Procore again.
• "Procore is not configured on this server." The Verify with Procore button is unavailable. Call (888) 207-2330 or email support.
• "The safety inspection template is not available on this project." Add the template to that project's Inspections tool in Procore. See Choose your inspection template and corrective-action type.
• "No Procore connection is set up for your company yet. Ask your Administrator to connect Procore." (seen by team members) Your Administrator hasn't connected Procore yet.
• A message that starts with "Procore:" Procore itself refused the request; the rest of the message is Procore's reason. Try again in a minute. If it keeps happening, call (888) 207-2330 with the message.
• "The person I want to assign is not in the list." Procore only lets you assign people who are in the project Directory and have access to Observations. Add them to the project in Procore, then try again.

Remove a connection

1. Open Settings → Connect Procore and settings.
2. Under the company, click Remove this connection and confirm.

A connection can be removed only if it has no inspections, observations or records from LaunchPad Safety. Otherwise you'll see "This connection has inspections, observations or records from LaunchPad Safety, so it is kept for your logs and reports." Call or email support if you need help.

Still stuck?

Call or text (888) 207-2330. Our AI assistant can walk you through the fix, or take a message for our team. Or email support@launch-pad-core.com with your company name and the exact message.