Frequently asked questions
Short answers to the questions customers ask most, with links to the full articles.
Why don't inspections I made in Procore show up?
They do, if they are Safety inspections. LaunchPad Safety reads each inspection's Inspection Type in Procore. Type Safety inspections show up wherever they were started: site safety inspections in the Inspection log and dashboard, JSAs in the Toolbox talk & JSA log, and equipment or other checks under Other safety inspections. Quality, environmental and commissioning inspections stay out. If one is missing, check its template's type in Procore. See Logs.
Does the AI make the decisions?
No. The agent drafts and advises; a person confirms every finding before anything reaches Procore, and a competent person approves every template, JSA and talk before the team uses it. It never declares a condition "safe". See Photo review and Approve and publish.
Where do the regulations come from?
From the official text of the federal OSHA and EPA regulations (eCFR), plus your own company rules and, once confirmed, your own safety manual. Where they differ, the stricter rule is applied. See Regulations and standards.
Do we need Procore?
Yes, today. LaunchPad Safety works inside your own Procore (Inspections, Observations and the project Directory), and Procore stays your system of record. A standalone version without Procore is coming. See Install in Procore.
We run several Procore instances. Does that work?
Yes. One LaunchPad Safety account can connect several Procore instances (for example one per region). The Dashboard and Safety Scores let you look at one instance or all of them, and each region's people can be limited to their own jobs. Each Procore instance can belong to only one LaunchPad Safety account, so decide where each one goes before installing. See Several Procore instances.
How are Safety Scores worked out?
Each project is scored every month out of 100: up to 70 for performance (incident points, less credit for the Superintendent's toolbox talks and JSAs) and up to 30 from the Safety Officer's 1-10 rating. Each Superintendent's and Project Manager's total is the average of their projects. Hours worked aren't used. See Safety Scores.
Is it in Spanish?
Every toolbox talk is written in English and natural Spanish, and the agent can lead it in either language. The rest of the app is in English. See Lead a toolbox talk.
Is there an iPhone app?
The phone app is on Android phones and tablets now; iPhone and iPad are coming. On any device you can use the website. See Phone and desktop apps.
Can I use Ask Safety on my computer?
Yes. Ask Safety is in the website's menu: type a question or attach a photo, dictate with 🎙 (Chrome or Edge) and listen with 🔊 Read aloud. The website also lists your earlier conversations, including the ones from the phone. The phone can talk hands-free. See Ask Safety.
Does the phone work without signal?
Partly. Inspection answers are kept on the phone and sent automatically when the signal is back, and finding photos are kept for you to send. Everything else needs a connection. See Working with poor signal.
Who can close corrective actions?
Your Administrator chooses the rule in Settings → Who closes corrective actions: Safety only; Safety plus the Superintendent who raised the item (the default); or Safety plus Project Managers for Low and Medium items. See Work a corrective action.
What happens to our records if we cancel?
They're yours. Every inspection, corrective action and talk / JSA record is also in your own Procore and stays there. Your Administrator can download everything from LaunchPad Safety in one file at any time, and for 90 days after the subscription ends (30 days after a free trial), when you can also restart with everything restored. Then it's deleted. LaunchPad Safety isn't a long-term records archive: keep the download, including your OSHA logs. See Download your records and Cancel.
Which plan do we need for talks and JSAs?
Inspection templates come with every plan, toolbox talks with Pro I and Pro II, and JSAs / JHAs with Pro II. The free trial includes everything. See Plans and pricing.
How do I reach support?
Call or text (888) 207-2330. Calls are answered any time by our AI assistant, which can walk you through setup or take a message for the team. Or email support@launch-pad-core.com. See Contact and the support line.